Maryborough Behavioural Health Pty Ltd

The most consistent feedback across multiple reviews concerns serious difficulties reaching the practice — reviewers describe unanswered phones, unreturned messages, and private-number callbacks that make it hard to establish contact, which several note is particularly stressful given the nature of the service. Reception staff conduct is also raised as a concern by more than one reviewer, with complaints about unhelpful responses, lack of empathy, and a billing miscommunication that left one client unable to claim a $1,600 health fund rebate. One reviewer did report a positive experience, describing the service as professional, supportive, and friendly, but this sits alongside a pattern of operational and customer service complaints that parents should weigh carefully.