Head in the Clouds

Multiple reviewers describe the practice environment as welcoming and well-designed, and several clients specifically praise named psychologists — particularly Valerie and Baby — for being kind, non-judgmental, and effective. Reviewers from culturally and linguistically diverse backgrounds, including children of immigrants and people of colour, mention feeling genuinely heard and supported, which appears to be a meaningful differentiator for this practice. However, one reviewer makes serious allegations against psychologist Shannon McQuade, including claims of rudeness, unprofessionalism, and racially discriminatory comments, and states they intend to lodge a formal complaint with the Psychology Board of Australia — parents should be aware of this concern when considering which practitioner to book with.