ONCALL Group Australia
Level 2/660 Canterbury Rd, Surrey Hills VIC 3127
- Clinic
- Comes to you
- NDIS registered
About ONCALL Group Australia
Founded more than 30 years ago by disability advocates, ONCALL is now one of the most trusted disability support agencies in Melbourne. As an NDIS Registered Provider operating under the Aged Care Quality Standards and ISO 9001 certification, they provide services across Queensland, New South Wales, Victoria, and South Australia, guided by values of respect, inclusion, and empowerment.
What's offered
Home or school visits
Clinic sessions
NDIS registered provider
- Specialist Accommodation
Services provided
ONCALL Group Australia lists
- In-Home Services
- Care provided in the home including support with everyday tasks, life admin, housekeeping, medication management, personal care, and meal preparation while respecting independence.
- Supported Accommodation
- Residential options including respite, short stays, and long-term living designed to feel safe, welcoming, and connected, available in VIC and QLD.
- Child, Youth & Family Services
- Tailored care for children, young people, and families when home is not the right option, focusing on creating safe, stable, and supportive environments.
- Support Coordination
- Support Coordinators work with individuals to set goals, build strengths, and put services in place that support long-term independence and wellbeing.
- Positive Behaviour Support
- Behavioural support services as part of their disability services offering.
- Allied Health
- Clinical support and allied health services tailored to individual needs.
- THRIVE Program
- Specialized program offered as part of their service suite.
- Life Skills Centre
- Program focused on developing life skills.
- Casual Staff Services
- Provision of skilled casual support staff available around the clock for organizations requiring reliable support at short notice.
Get to know ONCALL Group Australia
From ONCALL Group Australia's website.
Working with families
Families and carers are central to the support planning process, with ONCALL committed to listening closely and adapting as needs change. The organisation works with each person and their family to support independence and wellbeing, building plans that respond to personal goals and circumstances. Communication and feedback are prioritised, with parents and carers able to speak with site managers, service delivery officers, or support workers, and a dedicated National Feedback Officer available by phone. The Client Advisory Committee specifically welcomes feedback from clients and their communities to help shape and improve service delivery.
Meet the team
ONCALL Group Australia operates with a leadership team including a Chief Executive Officer, Chief Operating Officer, and specialists in accommodation services, community services, clinical quality and safeguards, people and culture, NDIS coordination, and property and procurement. The organisation employs over 2,000 support professionals committed to best practice training and innovative technologies. Staff are encouraged to undertake accredited qualifications, with some team members studying toward Cert IV in Disability qualifications while gaining practical experience within the organisation. The team is supported by a Client Advisory Committee comprising clients and senior managers working collaboratively to improve services.
Locations & areas served
Surrey Hills
Level 2/660 Canterbury Rd, Surrey Hills VIC 3127
Get directions to Surrey Hills (opens Google Maps in a new tab)- Comes to you
Opening hours
- Mon–Sun
- Open 24 hours
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