The Potential Ability Group

Get to know The Potential Ability Group

From The Potential Ability Group's website.

• Our approach

  The Potential Ability Group delivers occupational therapy using a person-centred approach, placing clients at the centre of all planning and support processes while recognising their uniqueness and respecting their identity. Sessions are conducted on site in the client's natural environment—home, school, or other therapeutically beneficial locations—allowing the therapist to plan with available tools and spaces in mind, avoiding long waits in clinics. The focus is on what clients need and want to do in their everyday lives, from practical goals like tying shoelaces to exploring new foods, living safely at home, or participating in learning and community. Therapists work collaboratively with chosen supporters as partners, maximising personal connection, social participation and independence. Sessions are customised for each client and include detailed planning and case notes, with options for shorter 'Focus' sessions for younger children or longer 'Thrive' sessions for older children and adults.

• Working with families

  Families and carers are recognised as chosen supporters and partners in the therapeutic process. Communication happens at key points including initial assessment follow-up calls with carers when they weren't present during assessment, provision of written service plans for approval, and session summary emails after therapy. The therapist works collaboratively with chosen supporters to maximise personal connection, social participation, personal decision making and independence. The provider is committed to ensuring clients' rights to practise their culture, values and beliefs while accessing supports, and respects the identity and dignity of each person and their chosen supporters.

• Meet the team

  The team comprises multiple AHPRA-registered occupational therapists at various levels of experience and seniority, including two managing partners (Laura and Julie) who see clients clinically, plus senior clinical therapists, senior occupational therapists, and occupational therapists. An Allied Health Assistant with a Certificate IV qualification also works under occupational therapist supervision to deliver therapeutic interventions. The team is supported by administrative staff including a practice manager, therapy coordinators, and finance officer. Occupational therapists are allocated not only by location but based on individual client needs and which therapist's expertise, experience and skill set best suit those needs.

• Your first visit

  The initial consultation takes place at a location most convenient to the client and their support network. If the caregiver isn't present during the assessment (such as when it's conducted at school), the occupational therapist will follow up with a phone call to discuss NDIS goals and therapy priorities with them. Following the assessment, the client and/or caregiver will receive a written service plan and quote for future services, which can be altered at any time to meet changing needs. The initial appointment includes detailed assessment with all planning and customisation for the individual, and generates a therapy plan and goal document as part of the non-face-to-face support provided.