Working with families
Parents and carers are central to the service delivery model, with the centre supporting families to develop their skills through guidance and coaching tailored to each family's unique needs. Staff reach out to families regularly with clear communication about their child's progress and any changes to services, including recent updates about invoicing formats designed based on family feedback to improve transparency and user-friendliness. Families are encouraged to reach out to their immediate team with questions or concerns at any time. The centre also provides supporting documents and advocacy assistance to help families navigate processes like NDIS planning, recognising that parents are their child's primary advocate and supporting them to feel confident in that role.
