ORS is a family-owned and operated allied health provider with locations across Australia. Their purpose is to transform lives with allied health services that work, underpinned by clinically informed
Reviews for this provider are sharply divided, but complaints significantly outnumber praise and follow consistent patterns. Multiple reviewers report poor customer service — including difficulty reaching reception, long waits for appointments or reports, and unhelpful front desk staff — and at least two reviewers raise concerns about billing practices, with one describing an unexpected debt collection action over a small outstanding amount. Positive reviews tend to highlight individual staff members by name (including therapists Steph, Jamie, and Siana, and receptionist Trinity) and note that some children have made progress through speech and occupational therapy, suggesting outcomes and experience may vary considerably depending on which staff a family is assigned to.
Summarised from Google reviews.
ORS is a family-owned and operated allied health provider with locations across Australia. Their purpose is to transform lives with allied health services that work, underpinned by clinically informed, evidence-based and person-centred practices which empower others to reach their potential and achieve their goals.
A therapy approach that reduces challenging behaviours by understanding what is driving them and building supportive routines, environments and skills, so a child can take part more fully at home, school and in the community.
A broad range of structured, evidence-based talking therapies delivered by a registered psychologist or therapist to address mental health and emotional wellbeing. Psychotherapy explores thoughts, feelings and patterns of behaviour to bring about lasting positive change.
A thorough evaluation by a psychologist using standardised tests, interviews and observation to understand a person's cognitive, emotional and behavioural functioning. Results inform diagnosis and guide recommendations for therapy, school adjustments and support services.
A therapy that helps children and adults develop the everyday skills needed for daily life — from dressing, writing and play to sensory processing and school participation. Occupational therapists assess what is getting in the way and design practical strategies to build independence and confidence.
Assessment and treatment of communication difficulties including speech sounds, language development, stuttering, voice, and feeding and swallowing. Speech pathologists work with children and adults to help them communicate clearly and confidently.
Support in the early years (usually under 7) that helps children with developmental delay or disability build communication, movement, social and everyday-living skills while their development is most responsive.
Evidence-based assessment and advice from an Accredited Practising Dietitian on food, nutrition and eating behaviours. For children, this often covers fussy eating, growth concerns, food allergies and healthy development; for adults it covers medical nutrition management and general health.
A single point of contact — usually an early childhood or allied health professional — who coordinates supports and works closely with a family to implement strategies across all areas of a young child's development. The key worker model reduces the burden of navigating multiple services.
Therapy, assessment and consultation delivered remotely via video call, allowing families to access support from home without the need to travel. Telehealth sessions cover most services including psychology, speech pathology, occupational therapy and counselling.
NDIS-approved supports, from the Commission register.
