KoolKATTS

Staff quality and the relationships therapists build with children are the most consistently mentioned positives, with multiple parents describing their children as eager to attend sessions and reluctant to leave. Several reviewers noted meaningful progress over time, including one parent of a child with autistic traits who described significant improvements in focus, eye contact, and social interaction after two years of play-based OT. However, there are notable concerns: one reviewer reported difficulty reaching the practice by phone on multiple occasions, and another raised specific complaints about the cost of sessions and what they described as unnecessary quarterly assessments charged at above-average rates.