Verified 97d ago

Independent Support Management

Independent Support Management (ISM) is a Queensland-based Registered NDIS Provider offering plan management services nationally.

Rockhampton QLD 4700

NDIS-registeredIn-person AHPRA verified

What families say

★ 4.8based on 99 Google reviews

Parents most commonly describe staff as friendly and approachable, and several note that their children look forward to attending sessions and have built positive relationships with their therapists. A handful of parents specifically mention responsive plan management support and feeling well-assisted when navigating their child's NDIS needs. However, reviews are mixed: one parent felt a session was poor value at $550 with little professional input beyond photocopied handouts, and another reviewer raised serious concerns about disrespectful treatment, offshore processing, and NDIS knowledge gaps in the plan management side of the service — complaints worth considering when evaluating this provider.

About Independent Support Management

Independent Support Management (ISM) is a Queensland-based Registered NDIS Provider offering plan management services nationally. The company values choice, flexibility, care and creativity in disability management, with a commitment to fostering a diverse and inclusive environment where everyone is welcomed, supported, and empowered to take control of their journey towards independence.

What Independent helps with

NDIS Plan Management

A service in which a registered plan manager handles the financial administration of a participant's NDIS plan — processing invoices, tracking budgets and providing financial statements — giving participants choice and flexibility in how their funding is used.

myDashboard Portal

Technology platform allowing participants to track and approve invoices before processing.

NDIS Budget Tool

Tool to help participants take command of their NDIS funding.

Therapy Services

A broad range of structured, evidence-based talking therapies delivered by a registered psychologist or therapist to address mental health and emotional wellbeing. Psychotherapy explores thoughts, feelings and patterns of behaviour to bring about lasting positive change.

Assessments

A thorough evaluation by a psychologist using standardised tests, interviews and observation to understand a person's cognitive, emotional and behavioural functioning. Results inform diagnosis and guide recommendations for therapy, school adjustments and support services.

Frequently asked questions

Is Independent Support Management a registered NDIS provider?

Yes — Independent Support Management is a registered NDIS provider, approved to deliver Assist-Life Stage, Transition, Plan Management and Therapeutic Supports. You can use NDIS funding for eligible supports.

Which areas does Independent Support Management cover?

Independent Support Management is based in Rockhampton, QLD.

How do I connect with Independent Support Management?

You can call +61 1800 954 559 and visit their website, or send an enquiry through EarlyBloom — it goes straight to the provider and is always free for families.