De Silva Kids Clinic

The large majority of reviews centre on individual therapists — particularly Didem, Ruby, and Alyssa — with parents repeatedly describing them as patient, professional, and effective at building genuine connections with both children and parents, and reporting meaningful progress in speech and language over time. Reception staff are mentioned positively by several reviewers, and the clinic environment is described as clean and welcoming. However, two one-star reviews raise notable concerns: one describes a consultation with owner Trudy as feeling transactional and lacking in clear communication, while another reports a serious administrative failure at the Mill Park location where a family arrived for an appointment only to be told their therapist had left the practice and no cancellation notice had been sent — suggesting that operational communication may not always meet the standard of the clinical work.