Friendly, knowledgeable staff is the most commonly noted positive, with multiple reviewers praising nurses and reception staff by name and describing them as helpful, compassionate, and reassuring. However, reviews are notably mixed: several one-star reviewers describe experiences of condescension, passive-aggressive communication, and at least one serious complaint involving child services being contacted over a marginally underweight baby, suggesting the quality of individual staff interactions varies considerably. A recurring practical frustration is appointment wait times running 30 minutes or more, which limits the time available to discuss concerns.
Summarised from Google reviews.